FAQs

1. How can I contact you?

You can contact us by sending an email to info@youthtalks.us . We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the highest quality and fastest delivery times.

3. Do you offer refunds on products?

Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please refer to our refund policy for more details.

4. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the refund approval status. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once the order has been shipped, it cannot be canceled.

6. How long does shipping take?

Shipping times vary depending on the product and the destination. On average, you can expect your order to arrive within 7-14 business days. However, please note that due to unforeseen circumstances or customs delays, shipping times may be longer.

7. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that customs fees, import duties, and taxes may apply and are the responsibility of the buyer. We recommend checking with your local customs office for more information.

8. Can I track my order?

Yes, once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

9. What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us immediately. We will evaluate the issue and make it right by either replacing the item or issuing a refund, depending on the circumstances.

10. Do you offer exchanges?

At this time, we do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original item for a refund and placing a new order for the desired item.